This website is owned and operated by Advanced Innergy Solutions Limited ("AIS"), a company registered in England and Wales with registration number 06630421, and registered office is at Unit E Quedgeley West Business Park, Bristol Road, Gloucester, GL2 4PA.
In the UK, our data protection manager's contact details are: Group Marketing Manager, who can be contacted via email: [email protected], or telephone: 01452 880880.
In the EEA, our data protection manager's contact details are: Administrative and QHSE Manager, who can be contacted via email: [email protected], or telephone: +44 1452 880880.
We may update this policy from time to time and may notify you of changes to this policy by email. You should check this page occasionally to ensure you are happy with any changes to this policy.
This document explains how we use your personal data.
Advanced Innergy Group Limited is the data controller in respect of all personal data collected through this website and is responsible for your personal data. AI may also collect personal data from you in person (through the exchange of business cards or other personal data) or by email or telephone correspondence. We may also receive your personal data from other group companies, external third parties, and where we do so, we do our best to ensure we are receiving that personal data in compliance with the relevant data protection legislation.
We are committed to ensuring the privacy of all visitors to our website and all individuals we do business with. In this policy, we explain how we collect, process and retain your personal data, and your privacy rights and how the law protects you, the individual data subject. We will not pass on your information to any third party without your explicit consent.
How we use your personal data
This section provides you with information about what personal data we hold and process;
in respect of personal data that we did not collect from you directly, where we obtained that data from, and what types of data we have collected;
the purposes for which we may process your personal data; and
the legal grounds on which we process your data.
Contact data We may process contact details that you provide to us ("contact data"). This contact data may include your name, postal address, telephone number, and email address, communication content and metadata associated with the communication, Linked-in contact details. We may use this contact data to manage your customer or business account with AIS, any log on account on this website, reply to your email enquiries, or other correspondence (by hand or by post), to contact you to discuss your use of our website or products, and how our products and services, or website and content, performed for you.
The legal basis for this processing is either contract (where you have placed an order, or have made enquiries prior to placing an order, with us) or based on our legitimate interest in responding to your enquiries, or ensuring the efficient administration and continued function of our website.
Profile Data. During the course of providing services to you, you may provide us with biographical information about yourself, your business and your work ("profile data"). This profile data may include your contact data, details of your work location and job title and description.
We may use this data to provide you with our products and services, or contact you from our website, and to monitor and administer your customer or business account with us.
Where you have provided your consent for us to do so, we may also use this data for the purposes of carrying out marketing activities, specifically in order to tailor the offers, advertisements and promotions that we bring to your attention both when we contact you, and through our website.
If you opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information. If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions appear at the bottom of each e-mail.
- Transaction data. We may process information relating to any payments made by you or your business to us, whether through our website ("transaction data") or in person or by email or telephone. The transaction data may include your names and contact details, your bank account details, and the transaction details as well as meta data that may be included. The transaction data may be processed for the purposes of processing these payments and keeping proper records of those transactions.
The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business. We will carry out an impact assessment to balance your rights with our legitimate interests before relying on this legal basis.
- Website data. We may process data about your use of our website and services ("website data"). The website data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the website data is our analytics tracking system and cookies (our cookies policy [ link]). This website data may be processed for the purposes of analysing the use of the website and services.
The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services. We will carry out an impact assessment to balance your rights with our legitimate interests before relying on this legal basis.
- Other processing activities. In addition to the specific purposes for which we may process your personal data set out above, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
- How we collect your personal data and keep it securely
- This section provides you with information about the different methods we use to collect data from and about you.
- Direct interactions. You may give us your contact data and transaction data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you contact us about products or services, create an account on our website, subscribe to our service or publications, request marking to be sent to you, enter a competition, promotion or survey, or give us feedback or contact us for any other reason.
- Automated technologies or interactions. As you interact with our website, we will automatically collect website data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive website data about you if you visit other websites employing our cookies.
- Third parties or publicly available sources. We will receive personal data about you from various third parties, including other companies in our group of companies. This includes
- Personal data from third parties we work with, including companies we work with, who may refer you to us.
- contact data and financial data may be received from publicly available sources such as Linked-in, Companies House and the Electoral Register based inside the EEA. Our use of the personal data will be governed by the third party and the data processing or data sharing agreement in place between us and them.
- Data Security. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We review these security measures annually to ensure they remain adequate to protect the personal data we collect, whether it is stored electronically or in manual storage systems. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a legitimate business need to know and have an internal data protection policy and training to guide all staff. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
- We have in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Providing your personal data to others
- Our partner service providers. We may share your data with our partners who manage and support us. We may also share your data with other companies within our group of companies.
We use third-party service providers and professionals to help us operate our business. We may share your information with our internal group companies for the purposes of our business or meeting your order or enquiry, or other third parties for limited purposes of receiving business support or professional services. We may disclose your personal data to our group companies and professional advisers insofar as reasonably necessary for the purposes of our managing risks, obtaining professional advice and managing legal disputes, and will do so using the data processing or data sharing framework required by the GDPR to ensure our compliance with the law.
- Where we provide your personal data to any third party to process it on our behalf. Where we share your personal data with any third party, we will ensure this processing is protected by appropriate safeguards including a suitable data processing or data sharing agreement with that third party.
- To comply with legal obligations. In addition to the specific disclosures of personal data detailed above, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation we have to comply with, or in order to protect your vital interests or the vital interests of another individual.
- Should our company or its business or undertaking be sold or otherwise disposed of, your data will be passed to the purchasing or acquiring company to allow continued service.
- Transfers of your personal data outside the UK or EEA
Where your personal data is transferred outside the UK, we will ensure that either (a) the level of protection for personal data has been deemed to be adequate with respect to the data protection laws of the country to which it is transferred (for example, the EEA), or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside the EEA will be protected by appropriate safeguards (and where this is not possible, your explicit consent will be requested in relation to the specific transfer envisaged).
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
- Retaining and deleting personal data
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain and delete your personal data for 6 years following the date of our last contact or dealing with you, at the end of which period it will be deleted from our systems. We may retain your personal data for longer, where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- Your rights
- You may request from us information about any personal data we hold about you; provision of such information will be subject to:
- your request not being found to be unfounded or excessive, in which we may refuse your request or charge you for providing the information; and
- the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
- We may withhold personal information that you request to the extent permitted by law.
- The rights you have under data protection law are:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent to processing, where the personal data is processed on the basis of your consent.
You may exercise any of your rights in relation to your personal data by written notice to us.
- Your right to access your data. You have the right to ask us to confirm whether or not we process your personal data, and to have access to the personal data as well as information including the purposes for which we process your data, the categories of personal data we hold and the recipients of that personal data. You may request a copy of your personal data.
- Your right to rectification. If we hold any inaccurate personal data about you, you have the right to have these inaccuracies rectified. Where necessary for the purposes of the processing, you also have the right to have any incomplete personal data about you completed.
- Your right to erasure. In certain circumstances you have the right to have personal data that we hold about you erased. This will be done providing that it is no longer necessary for us to hold those personal data in relation to the purposes for which they were originally collected or otherwise processed; or you withdraw your consent to any processing which requires consent; or the processing is for direct marketing purposes; or the personal data have been unlawfully processed. However, there are certain general exclusions of the right to erasure, including where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for establishing, exercising or defending legal claims.
- Your right to restrict processing. In certain circumstances you have the right for the processing of your personal data to be restricted. This is the case where: you do not think that the personal data we hold about you is accurate; your data is being processed unlawfully, but you do not want your data to be erased; it is no longer necessary for us to hold your personal data for the purposes of our processing, but you still require that personal data in relation to a legal claim; and you have objected to processing, and are waiting for that objection to be verified. Where processing has been restricted for one of these reasons, we may continue to store your personal data or a record of it, for other reasons: in relation to a legal claim; for the protection of the rights of another natural or legal person; or for reasons of important public interest or for separate reasons you permit.
- Your right to object to processing. You can object to us processing your personal data on grounds relating to your particular situation. If you make an objection, we will stop processing your personal information unless we are able to demonstrate compelling legitimate grounds for the processing, and that these legitimate grounds override your interests, rights and freedoms; or where the processing is in relation to a legal claim.
- Your right to object to direct marketing. You may instruct us at any time not to process your personal information for marketing purposes. If you make an objection, we will stop processing your personal data for this purpose.
- Your right to data portability. Where you have given us consent to process your personal data, or where we are processing your personal data for the performance of a contract, you have a legal right to receive a copy of the personal data we hold about you in a structured, commonly used and computer readable format. When a data request is made of us, we will make available all applicable personal data to you in a computer readable format and will transmit your personal data to the appropriate third party pursuant to your instruction. We will not process your data in this way if we believe that it may pose a threat to the security of the data.
- Your right to object for statistical purposes. You can object to us processing your personal data for statistical purposes on grounds relating to your particular situation, unless the processing is necessary for performing a task carried out for reasons of public interest.
- Automated data processing. To the extent that the legal basis we are relying on for processing your personal data is consent, and where the processing is automated, you are entitled to receive your personal data from us in a structured, commonly used and machine-readable format. However, you may not have this right if it would adversely affect the rights and freedoms of others.
- Complaining to a supervisory authority. If you think that our processing of your personal data infringes data protection laws, please contact us in the first instance. You have the right to make a complaint to the supervisory authority responsible for data protection in the territory, in the UK this is the Information Commissioners Office (www.ico.org.uk. You may alternatively complain to the EEA member state of your habitual residence, your place of work or the place of the alleged infringement.
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